And then letting the score take care of itself, I think those are things that we both had to solve. doordash critical thinking interview. Depending on the interviewers, you might expect this round to last anywhere from 30-75 mins. The founders began taking orders through their website, recruited a fleet of freelance drivers and raised a small round of funding. So my wife and I, we actually try a different place almost every time weve ordered. I would then politely address their concerns and work to find a solution with the assistance of a supervisor that meets their needs. One investor, Ali Rowghani, said that the company lost money when it entered a new city, but that customers who tried the service tended to stick with it and use it more. Where do you think the DoorDash product will be in 5 years? I would use customer feedback to improve the platform, offer promotions and discounts to new and existing customers, expand our reach through partnerships and collaborations, and use targeted digital marketing campaigns to attract new customers in the desired demographic. I think people had confidence that regardless of which way things were gonna go. Furthermore, proper packaging and labeling ensure a seamless delivery experience. Combo with drink? But well, one of the reasons why we started with, theres a few reasons why we started with restaurants. I believe Design's role is to keep the rest of the org honest in building the right user experience as our product is advancing. Im curious, how did that shape the type of business that you then want to create? One of the reasons why we started with restaurants was, if the goal ultimately is to bring you everything inside your city in minutes, not hours or days, we thought it would make sense to start with what we had guessed to be the highest frequency category first, so that we have lots of activity. Yes, as a delivery driver, I understand that harsh weather conditions are part of the job, and I am willing to make deliveries during such conditions while taking necessary precautions to ensure the safe handling of the order as well as my own safety. DoorDash and Grubhub have also discussed acquiring Postmates, which has separately filed to go public, but the companies disagreed on price, said people with knowledge of the discussions. We believe that true innovation happens when everyone . That was Tony Xu, cofounder and CEO of DoorDash. Joy Huang: Yeah, my guess is a lot of audience dialing in are watching this interview with food they got from DoorDash right now. This information would prove helpful in determining areas that need improvement and optimizing the delivery process. And that the products that we had been building were very differentiated and industry leading. What kinds of questions should I expect? I also processed orders, returns, and exchanges and was specially trained to diffuse customer complaints promptly and professionally. justafluke__ 2 mo. The pressure is high for DoorDash and its chief executive, Tony Xu, as the company moves forward with an initial public offering. Find Your Dream Job: Interview Techniques and Resume Writing And when you got to San Jose, one of your teachers told you that you were two years behind your class and in response, you said that you will become the valedictorian of your class, which you did. At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. I would make sure to comply with the food safety guidelines set by DoorDash and the local health department and would take the necessary precautions to avoid cross-contamination, such as using separate containers for raw and cooked foods and washing my hands regularly. That summer, the group changed the name of the company to DoorDash and joined the Silicon Valley start-up accelerator Y Combinator. An interview with DoorDash is a golden opportunity to showcase your skills and qualifications and get employed at one of the most prestigious organizations. I think just being transparent with information, which was something that happened far before I think we had difficult moments than when the difficult moments inevitably came. And so youve mentioned a little bit about the future of work, about sort of changing regulatory environments. Its always been about how do we grow and empower local economies? And, and this kind of growth of almost hubs, if you will, of all the things that can because were all human, we all want similar things at the end of the day. The following statement, which is that the vast majority of GDP in most cities is still produced by businesses on the streets, small, medium, and large, and thats why its so important to us. Mr. Xu said the challenges were par for the course. Because its hard to get better at all of those things at once. So I think its really important to be intellectually honest. Several restaurants, including In-N-Out, sued DoorDash over the practice. DoorDash interview details: 1,646 interview questions and 1,556 interview reviews posted anonymously by DoorDash interview candidates. And when things are going really, really well, you should also make sure youre truth seeking. We experienced strong delivery sales out of the gate.. An Uber spokesman said its mergers and acquisitions strategy was ours and ours alone.. Introduction Doordash Interview Questions with Answer Examples 3,049 views Jan 10, 2022 Doordash Interview Questions with Answer Examples. So just teach us how to improve our audit mechanisms in our measurement methods and so I dont think theres a silver bullet here. When it enters a new market, DoorDash adds restaurants that have not signed up for delivery as a way to show restaurant owners the value it can bring, Mr. Xu said. Joy Huang: Thats a really good mental model to have. DoorDash is a pretty strong writing culture we tend to start meetings by reading documents that people have written. At DoorDash, designers are highly encouraged to bring a strong opinion and challenge the cross-functional partners. In two interviews before DoorDash filed to go public, Tony Xu, the start-ups chief executive, said he was thriving under the heat. The grow part of our mission is really exemplified by the marketplace, thats our app. Our Update History for DoorDash Software Engineer. Deciding on the features for the company's products. But for us, it was this value choosing optimism and building a plan. I think its a maniacal focus on making sure that we can work the inputs to each one of these branches. And I think thats really what starting a company really is and so, when I think theres lots of variants and youre learning pretty much on the fly a new job every week in the beginning, later on maybe every month, every six months, you really have to find other maybe first principles that have accumulated in other parts of your life to really get you over the hump at times. And I believe at the time we said, would they pay $6 for it? The delivery companies are now locked in a vicious fight over who can pay its fleet of drivers the most, land exclusive deals with popular restaurant chains and offer the lowest prices. What kept you going during that time and how do you convince the others to follow you? My all-time favorite food is Pizza. I think over 6 to 12 months, and you can see a year on year, are you improving on the product? So for example, there are many, many, businesses that actually just, they sell through their own channel. But Im confident that based on where we started, that that gives us quite a lot of opportunities to deliver everything else. And the way we do that is really with two types of products. That they can create their own digital channels. And, but I think one thing that Ive always really believed about both my family, as well as many of the different moves Ive made as a kid, because I moved a lot actually, even when I was in Illinois, different schools, things like this is really that I had gained confidence even by then that I could survive in new environments. We learned by doing customer service and when I think of thats kind of what we were doing when we were in Startup Garage. Tony Xu: Sure, I think its really hard to follow maybe a curricula or some prescribed set of steps to do something that has very high variance. I can guarantee that my customer service experience and strong communication and problem-solving abilities will make me a valuable asset to the DoorDash team. One is a marketplace where we sit in between . Adding real-time order tracking and notifications for customers. To compete with other companies offering takeout, DoorDash expanded its selection of restaurants it delivered from by adding ones that had not signed up to be part of its listings. Stanford GSBs View From The Top is the Deans premier speaker series. Joy Huang: Thats really interesting insight and Im curious, once you have learned this, how do you then impart this on the employees and to make sure that this principle actually makes the company more successful? I think it was like 15% or something like that with restaurants and would drivers want this job enough to earn to see it as an opportunity to work and that was it. Interview process at DoorDash Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 65% About a week 22% About two weeks 7% More than one month 3% About a month 3% Most reported steps They have no interview 58% Background check 49% Other 12% Phone call/screening 12% On-site interview 7% Least reported steps You should also know some of the languages' nuances, such as how memory management works, or the most commonly used . So that was a really good reminder to have. With that, will now turn to student Q&A, I believe that Jenna is up first. Tony Xu: Yeah, well, I think in the beginning, its really about learning how to build a product and how to build a product that people really want. During my previous job as a customer support officer, a client complained about a delivered order claiming that it was incorrect. Moreover, I would motivate our delivery team to provide exceptional customer service, ensuring customer satisfaction and increasing customer loyalty, leading to increased word-of-mouth referrals. I would say other mechanisms that DoorDash have found to be maybe helpful in this endeavor is to actually do the work. They want to see influential behaviors, such as using data to establish trust in your decision rather than supporting an idea based on opinions or feelings. I dont necessarily know if we like, like link those two ideas when were doing it, but thats the learning by doing and the simplifying the question that youre trying to solve I think were pretty important principles. Some of it intentionally, and Im sure some of it co-created with all the folks that are joining the company. Moreover, my effective communication and collaboration, coupled with my strong analytical and strategic thinking and quick ability to learn and adapt to new technologies, make me an outstanding candidate. I would handle such a situation by remaining calm and professional while actively listening to their concerns, empathizing with their frustration, and apologizing for the inconvenience caused. DoorDash surpassed Grubhub and Uber Eats in market sharen last year, with 35 percent of food delivery in the United States. Obviously, when we started the company, out of my apartment off campus, we werent thinking about what DoorDash would look like seven, eight years later. DoorDash has millions of dashers actually every month, and its been very fascinating to see how the vast majority of 90% of them work fewer than 10 hours a week. Are you looking to land a job as an electrical machine engineer? All these factors together contribute to making the food delivery experience smooth and enjoyable for customers. Like many start-ups in the San Francisco Bay Area, DoorDash was born out of a Stanford Business School class project. I guess the most recent order was a new sushi place that we discovered in San Francisco called Sasa Japanese restaurant. I also set realistic goals for myself and strive to communicate consistently with my team to ensure a smooth workflow and avoid unnecessary stress. Drivers who sued over their tips. Its always really exciting to have an alum join us, especially for a product that all of us are so familiar with. Its why I decided to mow lawns when I was nine years old and effectively knock on doors so that I can create different shapes because if you cut grass at different heights, thats how you can create different shapes and in places like Illinois, where theres a lot of land theres a lot of grass you can cut, which means that you can earn your way to more video games. Tony Xu: Yeah, and it goes both ways, right? In this View From The Top podcast episode, Tony Xu talks about adaptability and solving problems by going deep. Therefore, I am eager to contribute my abilities to help the company continue its pathway to success.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'projectpractical_com-medrectangle-3','ezslot_4',149,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-3-0'); I served as a customer service representative for three years in my previous company. Joy Huang: Thats really valuable advice. Tony Xu: Send me feedback at any point in time. It tends to be what customers remember, theres a lot of steps. I make sure to give credit where its due and acknowledge the contributions of my team members regardless of their magnitude. For DoorDash, going public is a necessity.. Product managers can expect to work . Moreover, proper communication with customers and restaurants is crucial to resolve any issues. We knew, for example, that we wanted to ultimately build last-mile delivery thats way too big of an endeavor for just four of us inside of a classroom or inside of my apartment, right? What were some lessons that you learned from that class that stuck with you? I believe in open communication and finding a solution that works for all parties involved. Product Team Culture. So, how did you consciously think about adapting your leadership style and making sure that you are still the best person for this company for this specific stage? Because the outcomes may not always be there every month or every week. In terms of what was gonna happen externally that we would find a way out of it. Ive never worked a day in finance before in much of my life. And I think at the time, and were trying to remember, this is in 2012 maybe the startup garage class that we took, so almost eight years ago. So thats still a big part of the journey for us right now. I would incorporate more sustainable and locally sourced ingredients to appeal to health and environmentally-conscious consumers.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_2',150,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_3',150,'0','1'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0_1');.medrectangle-4-multi-150{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. Tony Xu: Yeah, I think its always focusing on the inputs not the outcomes. I would document the customers feedback for recurring issues and provide feedback to the restaurant or delivery driver as well to take note of the mishap caused. Because when you have lots of activity in the same geography, you have basically the the greatest density of work, if you will, the greatest density of work is what allows you to be more efficient and also achieve a lower-cost way of bringing things to places. But DoorDashs lofty valuation may take a hit on the road to an initial public offering because the start-up is losing money and faces regulatory pressure, said Asad Hussain, an analyst at PitchBook, which tracks private companies. This resulted in a satisfied customer who praised our company for excellent customer service. I think, I forget who studied this, maybe Im gonna blank on the author. Its the prototypical entrepreneurship project, said Mr. Moore, 34, who left DoorDash in 2014 and is now a venture capitalist at Khosla Ventures. Could you help us first understand what this principle means? Tony recounted his entrepreneurial journey from saving up for a Nintendo as a kid, to taking DoorDash public. And over time youre trying to build a repeatable system in which you can take that product to more and more segments of the population. Joy Huang: And what is your go-to food delivery order? Hungry people. DoorDash had many ups and downs and we still do. Of all the issues hanging over DoorDash, the most pressing is whether it can turn a profit. Other investors said that the market for food delivery was bigger than taxis and that DoorDash could be bigger than just food, eventually delivering all kinds of goods and services. So, what is your vision and your plan for helping the local businesses and gig workers thrive not just during the pandemic, but beyond? Joy Huang: You mentioned that your family moved from China to Illinois when youre young and little did you know you would soon move again, this time from Illinois to San Jose. So, in that spirit, I have a closing question for you before we turn to student Q&A. And so, for me growing up as a kid, I came to this country with my parents when I was very young, I was five years old, we immigrated here from China. It advertised heavily and gave salespeople aggressive goals to sign up more restaurants, drivers and customers. And, I think those are the things that are really, really important when the tough moments come. There does not exist, for instance, some easy structured catalog where you know how long it takes to bake a deep dish pizza versus making a salad or how many apples are left in aisle six or what are the prices for this item as they are changing maybe by the hour by certain stores because of a promotion or something like that. What could go wrong? And so, I think unless you are maniacally focused on it, I think it is difficult to maybe make it all the way through all the ups and downs and so find something that youre obsessive about. These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. I would also plan the delivery route in advance to avoid any delays. Joy Huang: With that, Tony. Obviously, you have minutes to get this right and if you get a wrong you kind of have to solve it then in there, you cant, wait to, give you your password the next day or something. And so, when I think back on some of our toughest years, I think the first is actually, it really centered around this value at the company in which we call truth seeking. Tony Xu: Well, I think the first is to do the right thing, which often is probably the hard thing. Mom and dad really came here to make a better life for me and for dad that meant going to school, getting his PhD and working a job actually at a restaurant on campus at the University of Illinois. Christopher Lee for The New York Times. Interested to advertise with us? Its only three questions. 911 dispatchers are the first responder to the emergency. That has led to some consolidation: Last year, DoorDash acquired Caviar, a smaller delivery company focused on upscale restaurants, for $410 million. If so, youll want to prepare to answer some common interview questions. Tony, I like to wrap up with a customer a view from the top lightning round. Restaurateurs who complained DoorDash delivered their food without permission. So Im not talking about big things per se, but thats what I thought a lot about as a kid. Im Joy Huang, an MBA student of the class of 2021. However, its vast network of restaurant partners allows the company to offer a wide variety of food options to customers in many different areas. And thats really I think the spirit of how DoorDash operates. Like Reply Share 4 And, at the company, we tend to like to say, bring your data and your insights, but not necessarily your opinions. For me, its why I worked at a really young age; it was to save up enough money to buy Nintendo to buy the games that came within Nintendo. 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So operating at the lowest level of detail is pretty much trying to find your way to the right problem and it almost never is at the surface. Grubhub has adopted DoorDashs strategy of adding restaurants to its listings without their permission, though Matt Maloney, Grubhubs chief executive, said in October that the company believed it was the wrong long-term answer.. software development, computer shop, IT Company, IT Services company, phone shop, machine learning development, mining, graphic card sales. We ultimately identified about 20 steps in the process and it really came from doing the work. Tony Xu: Sure, well, the first thing Id say is I think cities are always gonna get better. Theres probably lots of other things that were happening that maybe had not yet demonstrated the fruit yet of the progress because I think this is the hardship about starting a company really. As a DoorDash product manager (PM), some of the things you'll be responsible for are: Analyzing market trends. And when we looked at, when we looked at what was happening with the company the data in the insides would suggest that we had a very healthy company. I measure the success of project delivery by focusing on key metrics aligned with the project goals and objectives. You must live in San Francisco to work in Technology, I think youre gonna see more of that spread, youre gonna see a greater distribution of all the things that I think we each want, convenience, for example, or access to different types of jobs in more places. But these are skills that I had to go and try to learn from those who were the best to kind of form my own view of what that meant. Thats easier than more time pressure and greater perishability. Customer service the pressure is high for DoorDash and joined the Silicon Valley start-up accelerator Y Combinator, client. To DoorDash and its chief executive, tony Xu: Yeah, and exchanges and was specially to! 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