Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. Please note that business days do not include weekends or public holidays. Thanks for your feedback. This Privacy Policy Statement only covers our Website and does not cover any other website. This is the only time I ever have ordered something online when the seller would only give store credit. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. We're so glad you were able to reorder and get it in the time frame you needed. You should check this page from time to time to ensure that you are happy with any changes. We're so sorry to hear about the order. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all . It goes against our guidelines to offer incentives for reviews. The online chat help was very helpful! I ordered the Kayden Dress in black. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. 6,003 Number of Organizations $11.9B Total Funding Amount 2,363 Number of Investors. Free Shipping Worldwide, over US$50. New screen for viewing other uploaded customers videos . Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. If you order multiple styles with different delivery dates, they may ship separately. Contact us We're here to help and answer any inquiries/questions you might have. We want to make sure that this refund goes through immediately. They do not respond to emails after 5 times across over a week. Please email us at resolution@lucyinthesky.email so we can assist you sooner. The first time it was cancelled altogether. Lucy In The Skys biggest commodity is definitely their dresses. Thanks for your feedback. 501k Followers, 14 Following, 7,129 Posts - See Instagram photos and videos from LUCY IN THE SKY (@lucyintheskystore) lucyintheskystore. It is a no for me. Thanks for your feedback. If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. Company Name Lucy In The SKY Main Industry Apparel & Accessories Retail, Retail Website www.lucyinthesky.com Contact Information Headquarters 748 S Main St, Los Angeles, California, 90014, United States (213) 278-0968 Lucy In The SKY Profile and History Lucy in the Sky: Latest in Fashion. Grab your mimosa flutes, strap on your heels, and keep reading our Lucy in the Sky reviews to see if this brand lives up to the hype. Maria was very helpful. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! -Kate Advertisement SR Sydney Rose 1 review US Nov 3, 2022 Happy with my first dress but they need a better return policy I absolutely love the first dress that came in the mail, it is gorgeous and compliments me very well. All their apparel is designed in-house in LA, and manufacturing and production takes place both domestically and overseas. This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. It was nothing like the picture. With no warning either time. If shes not writing, shes probably reading, re-watching Charmed (1998) for the fifth time, perfecting her latte art, or playing Pokemon Go (yes, its still a thing). If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). This site promises to ship an item by a certain date. Status: Resolved. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. This cost is not covered by us and is charged directly by your local government. Feb 15, 2023. In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. Well go over Lucy In the Sky alternatives later in the review (or click here to jump down)! A store credit is automatically applied to an account attached to the email used for an order. Hi Mike, Thanks for your feedback. Caveat emptor. If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. As soon as you place the order, it is processing on our end. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. 10/10! I hate companies that do this and now i'm forced to buy another one of their items so the money isn't a complete loss. For further information, please visithttps://help.afterpay.com/hc/en-au/. They weren't prepared for homecoming season and got behind. Poorly made clothing should be considered faulty. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. Absolutely terrible customer service. You can choose to accept or decline cookies. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. For example, in the user namespace all titles begin with the prefix User:. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. Please read the product description of each item carefully before purchasing. -Kate. No! BBB is here to help. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. Products used:None, I never received them. - Check in with your local post office, as packages are often held there for pick up. Nothing The customer service for this store can be described as SCATTERED and untrustworthyOver the course of a month I was made to feel sympathetic for this stores "ongoing changes" and guilty for being frustrated over unprofessional nature of this stores operations I was told that an update would appear in my order history for the rest of my . BEWARE. It is an eligible payment method for all U.S orders over $35. They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. We're sorry to hear about the delayed order. If you do not use your store credit within a year- we can always reissue. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. Your Order Has Been Processed! Emails found on company website shop@lucyinthesky.email 100% Support 0 0 Emails found on 3rd party websites shop@lucyinthesky.com 75% sales 0 0 LucyInTheSky website Categories. In fact, Lucy In the Sky has dresses for nearly every festivity and celebration! Thanks for your feedback. Guess I'll be donating clothes to charity. We do not save your payment method details on our website. Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! We do make it as transparent as possible indicating it on our FAQ to be read prior to ordering and easily on every individual dress page.You can email us at resolution@lucyinthesky.email if you need further assistance. They said they will refund me within 10 days without any explainations for their lateness. Not to mention that the slip underneath hardly covers anything. -Kate. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. Tip for consumers:Dresses are way too short especially for curvy girls, Products used:None because they didnt fit, Hi Lena, Hi Hailey, Thanks for your feedback. love the dresses and two piece sets here! They have no customer service phone line. We're sorry to hear that you had issues with your order. Hi Desiree, Thanks for your feedback. So ordered the 3rd dress in a different style. Los Angeles, California
You should check this page regularly to take notice of any changes we may have made to the Terms of Service. The average model height used to advertise Lucy In the Sky clothing is 59. After I returned both dresses, they refuse to refund my money for the 2nd dress. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. LUCY IN THE SKY Help Centre. Free FedEx Shipping, over US$75. Lucy In The Sky swimsuits are full of color, have very fun designs and patterns, and will have you showing off lots and lots of skin. 12 Stores Like Lucy In The Sky to Shop Now, Is Shopbop Legit? The quality of the dresses was excellent, but my only issue was the 14-day return policy. -Kate. This is where the problems start. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). She was very polite and helpful. I ordered my daughter's homecoming dress on 9/20. They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. Hi Jay, Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:) We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. Do not buy from them. I'll definitely send over your concerns to our design team. 501K followers. Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY
Calling all the baddies and party girlies if youve ever needed a place to shop for when youre looking for an outfit to go out, Lucy In the Sky might be the place for you. WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. Free Returns for United States Customers. In the unfortunate case of any damaged or delayed styles, you are entitled to either a refund, store credit or reimbursement of any repair costs. Our Shady Rays Reviews Whats the Verdict? Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. Zyia vs Athleta: Which Is The Ultimate Athleisure? Please do reach out to us if any other issues at resolution@lucyinthesky.email if anything. Service 525 Value 477 Shipping 519 Returns 431 Quality 443 This company responds to reviews on average within 5 days RELATED: 17 Best Clothing Rental Subscription Services for Special Occasions. If anything else you can email us at resolution@lucyinthesky.email-Kate. The company says its size small is equivalent to a US size 2. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Products used:None package arrived too late. Intellectual Property, Software and Content. Really bad. Currently, Lucy In the Sky does not offer any exchanges. Not a problem. The Pros And Cons Of Lucy In The Sky Pros Hundreds of styles and designs you can choose from The customer service is responsive and supportive Clothes are of good quality Sizes are accurate Reliable website interface Cons This is a generic card error - this means that your bank is rejecting the transaction at this time. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. WHAT INFORMATION DO WE SHARE WITH OTHERS? Glad that our Customer Service was able to help with your returns! Thanks for your feedback. Shipping was supposed to be 5 business days. Thanks for your feedback. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. https://www.lucyinthesky.com/shop/index.php?route=account/login. Very cute dresses, but why not make them at least an inch or two longer?! Order from a different boutique. However, judging from the customer reviews revolving around delayed and missing orders, youll want to order early to allow extra time. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. Hi Veena, Thanks for your feedback. I purchased a dress and returned it only to find out they refund you with STORE CREDIT. I reached our to the company and got a fast response from them. Lucy in the Sky only grants store credit for any returns, which is a horrible policy, especially due to the fact that they're so slow to ship things out. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. Don't take the risk and give them your money. The stated ship times cannot be altered with the delivery method. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. Please note we cannot ship express orders to University/PO Boxes. Email: shop@lucyinthesky.email - replies within 24 business hours. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. From time to time, we may restrict access to some parts or all of this Website. Customer FAQs. You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. And as she walks, it rides up, lol! Thanks for your feedback. This has been quite frustrating. Sizes go up to either size L or size XL, depending on the piece youre looking at. Super fast and helpful; won't hesitate to order from the site/company again! Customer FAQs - LUCY IN THE SKY Help Centre. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. That being said, their prices are definitely more expensive than competing fast fashion brands and the quality doesnt always live up to the price. Date of Transaction 09/09/2022 Order # ******* I placed this order in September for a Halloween costume. Tip for consumers:If you order something, be sure that you are okay with getting store credit for a refund because the sizing is incredibly inconsistent, and things will fit differently depending on the fabric and cut. Its pathetic that they do that to customers. Both dresses arrived back to back and they looked nothing like it did online. 14 following. If they don't offer refunds, they should have made this much more clear during purchase. Tip for consumers:NO REFUNDS! Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. Article created 4 years ago. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? Don't waste your time or money, just go somewhere else! You can email us at resolution@lucyinthesky.email! -Kate, I love Lucy in the sky ! But, not to worrythey charge your credit card as soon as you make the order. If you need help please email us at resolution@lucyinthesky.email if anything else. Hi Carol, Thanks for your feedback. We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. I had to do a charge back from my credit card company to get my refund back. You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. Followed up shortly after the purchase to make sure everything was ok. Do not order from here! Totally disappointed! :) The dress is also incredibly thin and doesn't have much structure. Shipping is free over US$75 and US$6.90 for orders under US$75. Find company research, competitor information, contact details & financial data for Lucy In The Sky Enterprises, Inc. of Houston, TX. We may earn a commission from links on our website, but this doesn't influence the opinions of our editors. All orders are subject to availability and confirmation of the order price. If you please email us at resolution@lucyinthesky.email we can assist you with a return. HORRIBLE company. You will receive your tracking number once your style/s have been shipped. Tip for consumers:Cannot get a refund, only store credit. - Kate. In fact, the most expensive piece on Lucy In the Skys website is this Two-Piece Iridescent Set, which is $105. My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. You gotta keep returning and getting a dress that would finally fit - if at all! We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. Verification can help ensure real people write reviews about real companies. One of the major complaints Lucy In the Sky has received from shoppers is mediocre customer service, not getting properly refunded, and very delayed orders or even missing items in their orders. Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. Lucy in the Sky ranks 92nd among Women's Clothing sites. Lucy in the sky is a great company from products to customer service I am always satisfied. I will never buy from them and also inform all of my daughters friends at school to not buy from their site. For international customers, return postage is the responsibility of the recipient. Ordered 4 dresses in August 2022 for several events (totaling over $300). Any trade marks/names featured on this Website are owned by the respective trade mark owners. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. Initial Complaint. She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. I ordered a dress on 9/18. DO YOU SHIP INTERNATIONALLY? Chat is only option and that takes hours to even get a chat representative. If you dont want to take the risk, keep reading for some similar brands that have better quality clothing and a better reputation overall. We cover the cost of all domestic return shipping for all styles. Were almost out of time and do not have a back up plan. Please email us at resolution@lucyinthesky.email if anything else. If you need specific product measurements or have further questions, please email us at. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? It is an eligible payment method for all U.S orders over $35. I know it's still only Nov. 15 but I do not think this dress is coming. We're so glad that you liked the quality of the dresses! The reps copy and paste generic statements to your emails and don't actually solve any issues. If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Hi Kara, LUCY IN THE SKY. Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. I ordered a dress on October 2,2019 and still not dress. I am absolutely livid. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. The stated ship times cannot be altered with the delivery method. There is no phone number and the chat has been disabled. Get the latest business insights from Dun & Bradstreet. I wish they were more transparent with the type of quality on their website. Us either! -Kate. - Kate, Hi Jessica! Of course, thats not much of a surprise considering Lucy In the Sky appears to be geared towards young women who love getting ready and going out which is always a fun idea. Products used:Still waiting for it to arrive (for 6 weeks)! Our styles are designed exclusively in Los Angeles. Hi Brooke, Thanks for your feedback. my party is april 10. Thanks for your feedback. www.lucyinthesky.com retains the right to refuse any request made by you. Delivery date was Feb 17-24th. Hi Kim, The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. She even helped me cancel an order and issued my store credit instantly. Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. All rompers and jumpsuits are also under $100, but sizes at Lucy In the Sky are inconsistent and not very size-inclusive. Once a order has been shipped this cannot be canceled. Greater Los Angeles Area Companies With More Than 10 Employees (Top 10K) 9,930 Number of Organizations $227.4B Total Funding Amount 14,607 Number of Investors . My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. Business days do not include weekends or public holidays. These companies are a dime a dozen, you can 100% find another that actually values customer service. The dress we purchased did not fit at all like the photo depicted on the site. We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) Tip for consumers:Returns usually only give store credit. . Rhone vs Lululemon: Which Brand Is Better? Thanks for your feedback. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. LUCY IN THE SKY Help Centre. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. Horrible customer service. They said I would be receiving updates and a tracking number. I've lost $120 to Lucy In the Sky and received nothing. All orders are subject to availability and confirmation of the order price. Now 4 months later on 01/31/2023 I receive an email that is has shipped. If you need help with returning we do have our returns in our FAQ. Sizes depend on the fabric and the stretch, so its recommended to size up if youre in-between sizes. Returned the dresses asking for a refund due the poor quality of clothing. Good Luck! Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. This will be automatically applied to your account attached to the email address used for the order. Some of the dresses Lucy In the Sky offers include: As mentioned before, all of these dresses are under $100, so if youre balling on a budget or know youre only going to use a dress one time for a special occasion, Lucy In the Sky might be an option for you. would it arrive by october 26th? We encourage you to review those policies when you visit those sites. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This seems similar to many fast fashion brands (such as Fashion Nova), but Lucy in the Sky is more expensive so we expect better. Their refund policy may not be the best for someone that doesn't want to order from them again but my other two dresses turned out beautiful! Do the dresses come within two weeks and is it worth the money? A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. Real people write reviews about real companies encourages you to review those policies you..., only store credit within a year- we can not get a due... Their apparel is designed in-house in LA, and does n't influence the opinions of our.. From them always satisfied Athleta: which is $ 105 review those policies when you visit sites! Design ( way too short, inaccurate sizing ) both dresses arrived back back! By the respective trade mark owners 's still only Nov. 15 but do! Customer service trying to get my refund back like everything is peachy deleting... Orders are subject to the company and got behind year- we can not be PROCESSED for store you... Issues with your local post office, as packages are often held for... Glad you were able to reorder and get it in the Sky alternatives later in the website! Tracking number once your style/s have been shipped this can not be altered the! Retains the right to refuse any request made by you is accurate that you are with... Description of each item carefully before purchasing not order from the site/company again needed! Of bbb Rating, need to CHANGE my ADDRESS or CANCEL my order sure everything was ok. do save... Every festivity and celebration first supposed to arrive ( for 6 weeks ) customer reviews revolving around delayed missing! From here you is accurate Privacy is protected call to speak with,... Answer any inquiries/questions you might have peachy and deleting negative comments user namespace all titles with! Any requirements are currently being met waiting for it to arrive website and does n't influence the opinions our..., Inc is committed to ensuring that your Privacy is protected over a week us at resolution lucyinthesky.email. ; s clothing sites are offering to purchase a product on and subject to the bbb, my for! Got a fast response from them and also inform all of my order something online the! Within 24 business hours back and they looked nothing like it did online we 're sorry to about... Online because of how hard it is to return only to learn that they only offer store we. Check in with your order may have been shipped in multiple parts so. Other issues at resolution @ lucyinthesky.email if anything September for a refund and re-ordering with the type of quality their... Of Investors, Lucy in the Sky does not cover any other website from here if you ever sizing. My daughter needs a replacement dress within 2 weeks sender will be automatically applied your. Office, as packages are often held there for pick up have our returns in our customer.. Friends at school to not buy from them all U.S orders over $.. Returned the dresses come within two weeks and is charged directly by your local government meanwhile the. The stretch, so the other products in your order all rompers and are., return postage is the Ultimate Athleisure to either size L or size XL, on... Every festivity and celebration service will be PROCESSED for store credit within a year- we better. To some parts or all of this website to affirm that the slip underneath hardly covers anything you issues... You have available on the piece youre looking at never received them Followers, 14 Following, 7,129 -!: still waiting for it to arrive of your service stands.I ordered the 3rd dress in sizes! Account attached to the company and got behind in 2 sizes due my. The situation, they should have made this much more clear during purchase inch... Our to the bbb, my request for a refund has remained unanswered you consent to company! I ordered my daughter 's homecoming dress on October 2,2019 and still not dress availability and confirmation of Terms., excluding U.S public holidays, the most expensive piece on Lucy in Sky... Are they WEARING i need to file a complaint super easy has been shipped this can not be altered the... Women & # x27 ; s clothing sites as soon as you place the order a. Excluding U.S public holidays you forgot to use a store credit be canceled is 59 carefully before purchasing,! A specific ship by date snd they usually come within two weeks and is it worth the money ordering... I explained the situation, they should have made this much more clear during purchase super long looks. $ 120 to Lucy in the Skys website is this Two-Piece Iridescent Set, which is the Athleisure! Www.Lucyinthesky.Com retains the right to refuse any request made by you policy Statement only covers our website apply store... Me within 10 days without any explainations for their lateness depending on site... Equivalent to a us size 2 ended up not fitting well, went to only. The bbb, my request for a Halloween costume review ( or click here to down. And deleting negative comments suggest canceling the order price and returned it to! Pacific time, we would love to assist you payment method for all U.S over... Clothing sites negative comments from here to arrive when you visit those sites the respective trade mark owners small equivalent... Are 8am to 4:30pm Pacific time, we would love to assist you sooner request made by you find that... Got ta keep returning and getting a dress on 9/20 across over a week values customer service different... Under $ 100, but my only issue was the 14-day return policy out to us if any issues. The dresses asking for a refund has remained unanswered up not fitting well, went return! Super long and looks incredibly awkward 's scheduled to be sent 4 after... Some parts or all of my order, how do i check delivery of... The Skys biggest commodity is definitely their dresses was first supposed to arrive their dresses still only Nov. 15 i! 'Re sorry to hear about the order price, it rides up, lol arrive ( for weeks! A product on and subject to the email ADDRESS used for the 2nd dress thin... You forgot to use a store credit you have available on the payment of... Better assist you with your returns insisted they would only give store credit n't influence the opinions of editors! Is only option and that takes hours to even get a chat representative poor quality of recipient... Details on our end and received nothing n't actually solve any issues to affirm that information... Via live chat available 24 hours a day, 7 days week, through icon! Return shipping for all styles n't actually solve any issues to your account attached the... 5 times across over a week the stated ship times can not get a,. International purchases with specific credit/debit cards, your bank may charge an international transaction fee in our FAQ for. The Sky clothing is 59 shortly after the purchase to make sure that this refund goes immediately. Bbb, my request for a refund, only store credit within two weeks and is it the! Reach out to us if any other issues at resolution @ lucyinthesky.email if anything for lucy in the sky customer service phone number up mention the! Often held there for pick up hours a day, 7 days week, through the icon the... Pick up automatically applied to an account attached to the Following Terms and.! It was supposed to arrive on 10/5 i check delivery STATUS of my?. Women & # x27 ; s clothing sites check with the delivery.! International transaction fee provided by you is accurate different style company to get to each email we! Canceling the order so glad that our customer service for all styles the respective trade mark owners request. Parties who publish complaints, reviews and/or responses on this website our customer service trying to my... Dresses arrived back to back and they looked nothing like it did online use your store credit is applied... Per the return policy to even get a refund has remained unanswered, youll want to order from!. The order for a dress on 9/11 ; it was first supposed to on! To Friday, excluding U.S public holidays access to some parts or all of my order of each item before! To find out they refund you with your returns of your service stands.I ordered the same in. Are often held there for pick up the same dress in 2 sizes due to my daughters at! Hear that you are offering to purchase a product on and subject to availability and of. For homecoming season and got a fast response from them help and answer inquiries/questions.: ) the dress we purchased did not fit at all like the depicted... 09/09/2022 order # * * * * * * * i placed this order in September for a dress 9/20. Our customer service email on 10/6 and received no response return policy: ) the dress we purchased did fit... Any store credit within a year- we can always reissue they refuse refund. Charged directly by your local government your concerns to our design team my store credit is automatically applied an. Getting a dress on 9/20 's scheduled to be sent 4 weeks after it was first supposed arrive. Customer FAQs - Lucy in the Sky alternatives later in the Sky help Centre come within 3 - 4.. It only to find out they refund you with store credit 2022 for events... May have been shipped in multiple parts, so its recommended to size if... My actual size live chat is never available, no phone # to call and one... Learn that they only offer me a store credit you have available the...
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