TextPay for AdvanceConnect sends a text message when your account runs low. IN NO EVENT SHALL OUR LIABILITY ARISING OUT OF OR RELATED TO OUR PRODUCTS OR THIS AGREEMENT, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE TOTAL AMOUNTS YOU PAID TO US PURSUANT TO THIS AGREEMENT. Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? Use the Cross or Check marks in the top toolbar to select your answers in the list boxes. We provide our Products using reasonable skill and care. Although we strive to protect your information, we do not guarantee your information will never be disclosed in an unauthorized manner or in a manner that is inconsistent with our Privacy Policy. In order to begin visiting with an incarcerated individual from the comfort of your home, office, or any location equipped with high-speed Internet, PC and webcam, or a mobile device, you must first register with us and create a Securus online account and add Video Connect. What happens if I stop paying for the tablet? Any permitted links to our website must comply will all applicable laws, rules, and regulations. Direct Bill account holders have two years from the date of the last call received on the Direct Bill account to request a refund. Occasionally a Direct Bill account holder may over-pay the bill and seek a refund of the amount overpaid. We reserve the right to investigate your use of the Messaging Solutions in order to determine whether a violation of your Customer Agreement occurred or to comply with any applicable law, regulation, legal process, or governmental request. El acuerdo se puede encontrar en www.securustech.net en Trminos y Condiciones y
Without limiting any rights which we may otherwise have, we reserve the right to take any actions that we believe are necessary or reasonable to keep your account and our website secure. Please contact Securus Correctional Billing Services (SCBS) Customer Support Center at 1-800-844-6591 to update or correct your billing information. of the last call received. - ONLINE ASSISTANT 247 365 days a year Assistance with locating answers on this site You will reimburse us for reasonable attorneys fees, as well as our employees and contractors time and materials spent responding to any third-party subpoena or other compulsory legal order or process associated with third party claims described above at our then-current hourly rates. for more info). Ensure the security of your data and transactions USLegal fulfills industry-leading security and compliance standards. In addition to the service payment, you agree, where applicable, to pay to us a fee (which may include taxes, pass through third-party fees, surcharges and other charges) for each scheduled Video Connectsession at the applicable rates then in effect. How Do I Put Money on Their Account So They Can Call Whoever? estadounidenses. August 31, 2022, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals Your Customer Agreement also means you agree to receive periodic email communications from us. Phone numbers associated with a Direct Bill account may receive calls from incarcerated individuals as long as the Direct Bill monthly credit limit has not been exceeded and there is no past-due balance on the Direct Bill account. In limited situations, we may determine to offer you a credit for a scheduled and paid Video Connectsession. Securus Online Assistant Now Available - Click the bubble below. We may initiate the closing of a Direct Bill account due to fraudulent account activity. Refunds of unused balances, when provided, are credited back to the credit or debit card used to fund the AdvanceConnect account. We offer you a range of communications and payments products and services. A valid credit card or a pre-paid Visa or MasterCard is required to purchase use of the Messaging Solutions. How do I cancel or end a subscription for a Secureview Tablet? This is completely optional and for your convenience in using services provided by the Company. The version of the Tablet that you are purchasing may have different features than other versions of the Tablet. The Technical Support Team is responsible for resolving technical issues for facility customers. How do Idetermine what type of account to make a payment on? In most cases, payments are posted to accounts within one hour. Our Securus Debit Product is an incarcerated individual-owned prepaid services account. In the event we determine a Product contains an inaccurate price or description, we reserve the right to take any action we believe is reasonable and necessary to fix the error, including without limitation canceling your order, unless prohibited by law. Any and all information supplied under this service is additional to and does not replace the information we make available to you in accordance with your Customer Agreement. Once you have the MTCN, you will need to go to a Western Union location in the state of your release and present the MTCN and a Photo ID to obtain your funds. Bills paid 7 days or more late will be converted to a prepaid AdvanceConnect account. We strive to provide the best customer service for you and your business. THE LIMITATIONS SET FORTH IN THIS LIMITATION OF LIABILITY SECTION SHALL NOT APPLY TO: (I) PERSONAL INJURY OR DEATH OR DAMAGE TO ANY REAL OR TANGIBLE PERSONAL PROPERTY CAUSED BY OUR GROSSLY NEGLIGENT ACTS OR OMISSIONS; OR (II) THE GROSSLY NEGLIGENT ACTS OR OMISSIONS OF US IN PERFORMING OUR OBLIGATIONS UNDER THIS CUSTOMER AGREEMENT. All right, title and interest in and to our website and all of the Products (including but not limited to the content of, and the Products described in, our website) are our sole property or the property of our licensors and are protected by U.S. copyright and international treaties. How do I add another inmate to my account? If we suspect fraudulent activity or money laundering, we will investigate the transaction and, if it is determined the transaction was fraudulent, we will remove those funds from the incarcerated individuals debit account and return them to their rightful owner (i.e., the credit card holder). PO Box 650757
Inmates will receive one, 45 minute visit each week. It generally takes 2-3 business days for the refund to process back to the card, after the funds have been removed from the account, but could take up to one billing cycle to be reflected on the statement. How do I unblock my phone number on my Securus online account? If you do not have a credit card, you can use a pre-paid Visa or MasterCard which can be purchased from many different retail stores, such as Walmart, Kmart, Target, Walgreens and Rite Aid. A description of applicable state specific terms is available here: State Specific Terms. How Arbitration Works. If you have any postage remaining on your account, you will not be entitled to a refund. In addition, the design of our website (including color combinations, button shapes, layout, design and all other graphical elements) are protected by our trademarks, service marks and copyrights. *Fee amounts that are shown above are standard pricing. You will be required to provide us with certain information to use our Messaging Solutions. las Transacciones Recurrentes. Pulse 1 para aceptar el acuerdo o 2 para rechazarlo. In applicable states, applied due to a friend or family members receiving and accepting intrastate calls from incarcerated individuals. It is important for you to understand that by accessing and using any of our Products, you agree to indemnify (pay for our losses), defend and hold us, and our affiliates and licensors harmless from and against all losses, expenses, damages and costs, including reasonable attorneys fees, arising out of or relating to any third-party claim concerning: (a) your use of any of our Products (including any activities under your account); (b) violation of your Customer Agreement; or (c) your violation of any law or the rights of another person. Securus Calling Subscriptions may also be available at participating facilities. Account blocks are released periodically throughout the day, so it may take up to 24 hours for an AdvanceConnect account to be able to receive calls again after making a payment. Does the mobile app allow you to save cards on file as well? Message and data rates with your mobile phone carrier may apply. Failure to sign on at the scheduled time or signing on late will not extend the session time period for which you paid. If your video session is terminated for inappropriate conduct, you will not be refunded any portion of the cost of that video session. You are responsible for charges from your mobile phone carrier, and it is your responsibility to check with the carrier about message and data rates that could apply. By clicking below, you certify that this is your credit or debit card and to authorize the Company to charge your credit card for recurring payments. How can I add money to an incarcerated individuals Securus Debit Account at TDCJ? proporcionados por la Empresa. Certain jurisdictions may require regulatory approval or acceptance of changes in terms and conditions. The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. Pricing, California Time Limit for Raising Disputes. How does an inmate get a refund in the Securus Debit account once they are released? What can I do to prevent calls from being blocked? Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request the refund. You understand and agree that you are waiving your right to sue or go to court to assert or defend your rights. For service inquiries, please visit our website at www.securustech.net or call 1-800-844-6591 (main support) or 1-877-578-3658 (Video Connect Support), System Requirements and Setting Up an Account. AdvanceConnect account holders may purchase Securus prepaid calling services for their AdvanceConnect account by: Payments sent via mail may take seven to ten business days to process. Refund requests for Jail Calling Service will be only for considered for plan amounts billed within 15 days of the refund request date. Securus Debit accounts are designed for the purchase of Securus services and not for the transfer of prepaid services between the friends, family, and incarcerated individuals. To obtain warranty service, the Recipient must submit a claim (what we call a Trouble Ticket). (b) Maximum Liability. You understand and agree that we provide the Tablet subject to the rules and policies of the correctional facility. To help us keep your account secure, you agree to immediately notify us of any unauthorized use of your password or account or any other breach of security. Alaska and TDCJ customers have 365 days to request a refund. Our Products include: AdvanceConnect, Direct Bill, Securus Debit, Securus Video Connect, Messaging Solutions, Mobile Text Alert and Notification Service, and JPay Player. The revised terms will automatically be effective once they are posted, and your continued use of our Products after any changes means you agree to the changes, and they become part of your Customer Agreement. For Securus Text Connect, you can send messages by using the Securus Mobile App. SecurTel can save you money by assigning a specially programmed phone number that ensures you save the most on inmate calls. These obligations will survive any termination of your relationship with us or your use of our Products. Securus Debit accounts are designed to pay for Securus services and not for the transfer of monies between friends, family, and the formerly incarcerated individuals. Resolute may be reached telephonically at (800) 776-6060. PLEASE NOTE THAT THE RULES AND PROCEDURES CONCERNING PRIVATIZATION MAY VARY BY JURISDICTION, AGENCY-SPECIFIC REGULATIONS, AND THE PARTICULAR EQUIPMENT AND PROCEDURES APPLICABLE AT EACH CORRECTIONAL FACILITY. You can purchase these types of webcams at most electronics stores (such as Best Buy and Radio Shack) and many general retailers (such as Walmart, Kmart, and Target). Where Disputes are not filed or arbitration is not instituted thereon in accordance with the foregoing provisions, such Disputes shall be deemed waived and will not be paid. (a) No Consequential or Indirect Damages. All Tablet sales are nonrefundable. Al hacer clic abajo, usted acepta los Trminos y Condiciones de
Depending on the correctional facilitys own procedures, it may take additional time for the correctional facility staff to deliver the Tablet to the Recipient. We will attempt to troubleshoot the issue. This means, for example, that if you send a photo, you give us permission to store, copy, and share it with others (again, consistent with our Privacy Policy) such as correctional facility personnel and law enforcement agencies. Should I fund anAdvanceConnect account or a SecurusDebit account? How do Idetermine what type of account to make a payment on? To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the AdvanceConnect account number. The availability of our Products will depend on whether a particular correctional facility has arrangements with Securus Technologies or JPay and whether the policies and regulations of a particular correctional facility allow for use of the specific Product. You are responsible for maintaining the confidentiality of your username, password and account information. ponindose en contacto con la unidad de Atencin al Cliente de la Empresa
To request a refund, the Direct Bill account holder must call Securus at 1-800-844-6591. You agree that we will not be liable to you or to any third party for any modification, suspension or discontinuance of our website (or any portion of our website). https://securustechnologies.tech/about/tariffs/, https://securustech.net/state-puc-psc-matters, provide true, accurate, up-to-date, and complete information; and. Notwithstanding the above, the scope, validity, effect, and enforceability of this agreements waiver of (i) class action lawsuits, (ii) representative or class-wide arbitration, and (iii) private attorney general claims, are to be determined solely and exclusively by the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and not by Resolute, the AAA, or any arbitrator. en 972.734.1111. Usted puede autorizar a Securus a almacenar la informacin de su tarjeta de
crdito para los pagos recurrentes. . Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? Refunds of Securus Debit accounts are administered in accordance with facility requirements when the account holder is released or transferred from the facility. Applied due to a friend or family members receiving and accepting state-to-state or international calls from incarcerated individuals. Further, Securus cannot be responsible for the quality and download speed of your Internet Service Provider (ISP). SIGN UP NOW WITH SECURTEL AND START SAVING Subscription payments are non-refundable. Should I fund anAdvanceConnect account or a SecurusDebit account? Direct Bill account holders are responsible for payment of any balance due on the Direct Bill account. sujeto a cambios, y la Empresa le enviar los trminos y condiciones
This chat history will be cleared once you click the END CHAT button. dgitos de la cuenta (la Informacin de tarjeta) de forma segura en un
Customer of Record Printed Name: _____ Customer of Record Signature: _____ Date: _____ Please return form to us by Fax at 972-277-0714, by Email at customerservice@securustech.net or . We reserve the right to investigate your use of the Video Connect service to determine whether a violation of your Customer Agreement has occurred or to comply with any applicable law, regulation, legal process or governmental request. The Contact Center is open seven days a week 24 hours per day. The warranty is void (meaning no warranty claims may be made) if the Tablet is not used in accordance with the product instructions, or if the Tablet is damaged because of misuse, tampering, unauthorized repair, modification or accident. Credits may occur when (a) the correctional facility cancels a paid Video Connectsession before the session begins; (b) the correctional facility rejects a paid Video Connectsession prior to it starting; or (c) we cancel a paid Video Connectsession before the session begins. Incarcerated individuals can also create and send messages to you if you purchase and transfer stamps to them, or if they purchase stamps directly with their Securus Debit or JPay Media account. Your use of our Products may require you to provide certain information to register with us. Availability of Tablets is dependent on individual correctional facilities and may not be available everywhere. We will, however, always post the changed terms on our website. 2. How do I get setup for eMessaging using the Securus Android app? Can I use both JPay and Securus at the same time? Prepaid service funds deposited by friends and family members into a Securus Debit account belong to the incarcerated individual. Direct Bill account holders can go to www.securustech.net or call 1-800-844-6591 to get account balance and other information on their Direct Bill accounts. Under some circumstances, a correctional facility may refuse to deliver a message or attachment to an incarcerated individual. AdvanceConnect account holders may get prepaid service balance and other information on their AdvanceConnect accounts by visiting our website at www.securustech.net or calling 1-800-844-6591. . We will allow you to register two mobile numbers with us at any time; one for General Account Notifications and one for Payment Program Notifications. Does the incarcerated individual have the option to pay for this call, or will the person who initiated the call be the only one allowed to pay for the call? Empresa) permite a la Empresa almacenar la informacin de su tarjeta de
YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE ONLY WARRANTY WE MAKE, OR THAT ANY OF OUR SUPPLIERS, LICENSORS OR OTHER PERSONS MAKE, ABOUT OUR WEBSITE OR ANY OF OUR PRODUCTS ARE (1) STATED IN THE LIMITED WARRANTY ABOVE, AND (2) STATED IN THE PRODUCT-SPECIFIC ADDITIONAL TERMS. 247 365 days a yearCalling from mobile device, Calling using landline phone/international, 247 365 days a yearAssistance with locating answers on this site, 247 365 days a yearSearch our knowledge base, 247 365 days a yearEmail a question to our Customer Care team, Securus Contact Center
Arbitrability of Certain Disputes. Al hacer clic a continuacin, usted certifica que esta es su tarjeta de
verify the incarcerated individuals identity; receive appropriate credit card or pre-paid Visa or Mastercard authorization; and. To request a statement older than 90 days, account holders can email us with the request for a statement. We are not responsible for the contents, links or privacy of any of these linked websites. We may make improvements or changes to any of our Products, to our website, or otherwise, at any time without prior notice to you. We guarantee you'll save on Jail Calls, or you can have your money back. A calling subscription is a fixed price payment option for calling services between a phone number and a facility over a specific period. 3. Except for those types of cancelations, all service fees are non-refundable and non-creditable. Usted puede cancelar esta autorizacin en cualquier momento
We are unable to send a text message to landlines or computers capable of receiving text messages. When we provide spare parts, those spare parts may be new or reconditioned. la Empresa para almacenar su Informacin de Tarjeta. We are not liable to you or the Recipient for any loss, destruction or damage to the Tablet. NEW! If a message is sent to an incarcerated individual who was relocated to a different facility, paroled, or discharged, then the message may not be distributed (forwarded) to the incarcerated individual. At some Facilities, the Securus eMessaging and JPay Email products allow you to send attachments (such as photographs, eCards, VideoGrams, or voice recordings) with your message. Get Our Live Receptionist Service For Your Business 24/7 Live Chat Service Top-Notch Customer Service, Simplified Marks in the list boxes Recipient for any loss, destruction or damage to the incarcerated.. 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