First of all we would like to express our sincerest gratitude for your praising words towards our resort, the wonderful atmosphere and the beauty of our beach are undoubtedly somo of our hotels main strengths. The travel club is a little vague about the benefits and the costs. On its site, Palladium promises access to over 8,000 destinations but do you really need a travel club for that? It is a scam and they will never help you with anything. After a year of hard work but only seeing losses, stores would see the light at the end of the tunnel on this day just after Thanksgiving, as consumers finally set their sights on stocking up for Christmas. Lucea. Overall nice, but a little to big for us. They should really say, "we will not take reservations from YOU". Grand Palladium Jamaica Resort & Spa. A short distance from the famous Punta Espada Golf Club designed, Los Establos horse riding centre, and Scape Park natural theme park. Dear Wopper,We want to thank you for your preference in selecting our Grand Palladium Colonial Resort & Spa hotel for your holidays as well as for taking the time to tell us about your stay as this will help us to know how to improve our services and offer splendid holiday experiences to all our guests.Although we were very saddened to read that our Service did not live up to your expectations, we are grateful for the time you took out of your day to reach out to us and notify us of your experience.We are very sorry for any inconvenience regarding our Miniclub, as we clarified at that moment, I take the opportunity to explain you again that was a misunderstanding and the person in charge of the Mini Club did never forgot your son. This is the only tour 100% included. Keep in mind that the more specific the request the less likely it is to be fulfilled. ( this is true for all guests), PTC Members Offers and Promotional Discounts, Friday evenings are now more special with our weekly event Members Taquiza! I accept the terms and conditions and the Privacy Policy, and I consent to receiving commercial information. Note: The Travel Club information has been kindly provided by Peter Gittinger, written byElviraEspinosa Zamora. Chicago Mayor Lori Lightfoot concedes defeat, Southern California home sales fall to all-time low, Denver just got a direct flight to this Caribbean island known for music history and vegetarian cooking, NYC Mayor Adams dismisses need to separate church and state, declares himself a servant of God, Zero-calorie sweetener linked to heart attack and stroke, study finds, Do Not Sell/Share My Personal Information. On top of that, the "3-year membership" was only for 2 years. You'll receive 2,500 points when you register. The exclusive Cap Cana area has become one of the most sought-after destinations for premium holidays in the Dominican Republic. What's the harm in letting you off the hook? Relax the mind, renew the body and revive the soul. I traveled here with my husband and two teenage sons and also other family and friends. Discover the benefits offered by PALLADIUM REWARDS, the Palladium Hotel Group loyalty programme created and designed for you to enjoy even more experiences at our hotels and resorts. Miss Manners: I shouldn't call because the phone scares people? We visited the Grand Palladium Jamaica Resort & Spa recently. My husband and I soon realized that the membership is not beneficial to us and that we cant afford it. There are better all-inclusives than this one for similar prices. collections@palladiumtravelclub.com, Pre Payment Authorization Letter Riviera Maya, Pre Payment Authorization Letter Puerto Vallarta, Pre Pament Authorization Letter Punta Cana, Please note, in order to follow up you could send it to. Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. Del Sol Beachfront Hotel and Condominiums. Riviera Maya click here for the pdf PTC Tours ingles RM, Punta Cana click here for pdf PTC PC Excursions (es). Palladium Hotel Group is a Spanish chain based in Ibiza (Balearic Islands), with over 40 years of experience in the hotel business sector, and one of the most influential Spanish companies worldwide. Christopher Elliott is the ombudsman for National Geographic Traveler magazine and the author of How to Be the Worlds Smartest Traveler. You can read more travel tips on his blog, elliott.org, or email him at chris@elliott.org. -September 12 th, the Grand Palladium Jamaica Lobby go through a "soft" restoration, so during that week all lobby services will be taking place on the ground floor. Members pay the balance. Stay in The Signature Level rooms to enjoy exclusive benefits, including: . Later, I realized that this was not true. !, the best way to travel between our Palladium Hotels and Resorts, The Royal Suites and more. First, my airfare discount is only for a maximum of 2 flights ONLY if I book a 1 week hotel reservation through world-pass. All-inclusive five star resorts whose repertoire includes luxurious services for families, couples and groups, as well as a wide range of services for the business traveller or wedding guests. Come to discover a wonderful place in Punta Cana Grand Palladium Costa Mujeres & TRS Coral, Grand Palladium Riviera Maya Resorts & TRS Yucatan Hotel, Grand Palladium Puerto Vallarta Resort Information, Palladium hotels and Resorts, Grand Palladium Jamaica Resorts Information, Grand Palladium Punta Cana Resorts & TRS Turquesa Hotel, Grand Palladium Cancun-Costa Mujeres & TRS Coral Hotel, FAQ Grand Palladium Costa Mujeres & TRS Coral, Grand Palladium Costa Mujeres & TRS Coral Activities, Grand Palladium Riviera Maya & TRS Yucatan Activities & Highlights, Grand Palladium Puerto Vallarta Activities & Highlights, Grand Palladium Jamaica Activities & Highlights, Grand Palladium Punta Cana & TRS Turquesa Activities & Highlights, Grand Palladium Costa Mujeres & TRS Coral Menus, Grand Palladium Riviera Maya & TRS Yucatan Menus, Grand Palladium Punta Cana & TRS Turquesa Menus, Beach Club (Travel Club Lounge Riviera Maya), Palladium Wyndham form strategic alliance, Preferential, all-inclusive rates for all of our participating destinations (best rate guarantee by contract), The chance to travel all over the world to one of the 4,000 affiliated destinations in over 100 different destinations, Absolute priority in reservations in our complexes, Flexible use of membership for families and friends, Exclusive and personalized treatment for members before, during and after their vacations, Special promotions for members only Benefits, Preferential access to the thematic, a la carte restaurants, Preference with room requests (subject to availability, but you have to be sure that we will do the impossible to assign you the room that you are requesting), Preference with non motorized water sports requests, Reservation rights in the thematic, a la carte restaurants (unlimited during your stay), Special, members only bracelet to be identified in the Hotels & Resorts, Welcome Gift (with a minimum stay of 7 days), Cristian Gallardo. Palladium has reached out saying we cannot cancel and the dispute cannot stand. Photos: I wore Disneylands new mix-and-match Toontown costumes with 1,000 combinations, 25+ Bay Area festivals, fun events and things to do this spring, 2023, Video: Drone crashes at Disneyland after hovering over visitors heads, Ominous signs hint at wobbly Bay Area hotel market. King bed, top floor, close to the pool and beach. I would stay at the Barcello Maya Beach or Bahia Principe rather than the grand Palladium. We paid $8,174 as initial payment, which included a deposit and administrative fee, using our credit card for a 30-year package with 60 all-inclusive weeks. Buy one/get one free airfare, or a companion certificate. It was our second trip and we thought we would be returning year after year. General redemption rule: Each 250 Rewards points you earn in your account will pay for 1 euro or dollar of the retail price. Answer: You have the right to cancel your contract if not legally, then ethically. With each of our campaigns such as Paradise Travel, Travel Sale or Black Sale we guarantee to offer you preferential prices so you can visit your home away from home. Q: We recently stayed at the Grand Palladium Bavaro in Punta Cana, Dominican Republic. Just say NO. This is Palladium Connect, the best partnership program to reward your loyalty. Note : The travel club exclusive room service menus below are available only to those members who are staying in either an Ambassador Suite or a Signature Suite. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. It gives you booking priority but is that worth $1,599 (as a down payment)? Dear wgcman,We want to thank you for your preference for third time selecting our Grand Palladium Colonial Resort & Spa hotel for your holidays as well as for taking the time to tell us about your stay as this will help us to know how to improve our services and offer splendid holiday experiences to all our guests. When it was about me paying, of course they were jumping down my throat for my credit card, but for a refund, nobody is able to help and all the people who ARE able to help are nowhere to be found. And once the points are added to your Palladium Rewards account, you just need to think about how to enjoy them. Some issues:1) the kids club is not well run. Is a refund possible? - See 2,189 traveller reviews, 2,929 candid photos, and great deals for Catalonia Grand Costa Mujeres at Tripadvisor. World-leading hospitality group Accor is excited to announce key openings, renovations, culinary debuts and limitless experiences at iconic properties across North & Central America. We deeply regret reading that our Travel Club service did not live up to your expectations, however we thank you for your comments in order to improve our service and make the appropriate adjustments on all the points you mentioned, we will transmit your comments to the Travel Club organization and for sure we will be able to get over your expectations in the next time if you consider to give us another opportunity. It is nice to read that you like those aspects of your stay, from the beauty of the landscape to the wide quality and variety gastronomy offer. Book. After all, you had just signed a contract and made a down payment but hadn't started using the product yet. Grand Palladium Jamaica, All Inclusive Resort & Spa, Lucea: See 13,313 traveller reviews, 10,870 candid photos, and great deals for Grand Palladium Jamaica, All Inclusive Resort & Spa, ranked #1 of 3 hotels in Lucea and rated 4 of 5 at Tripadvisor. Kindest Regards, Lourdes EstradaAccommodation ManagerGrand Palladium Colonial & Kantenah Resort & Spa, This is the version of our website addressed to speakers of English in the United States. Cap Cana is a luxury hotel located in the most exclusive part of Punta Cana, on the east coast of the Dominican Republic and just 10 minutes from the international airport. Your cancellation is being processed. Christopher Elliott, King Features Syndicate, Inc. http://www.palladiumtravelclub.com/en/faqs. After every weekend comes Monday, but they dont all have to be sad and melancholy occasions - Cyber Monday, in fact, should be welcomed with open arms. Next time, please be careful about signing up for a club that makes vague promises and is impossible to leave. Puerto Vallarta Only offers a City Tour (no further details)at this time. Dear Noel58,There is no better reward for us to read our guests full satisfaction on their stay at our Grand Palladium Colonial Resort & Spa hotel, we are sincerely grateful for the time you took out of your day to share such a praising 5 star review on your overall holiday experience among us. The reservations in advance are only necessary for the Punta Emilia Beach restaurant, the special BBQ and the Sumptuary Japanese restaurant. That night my boyfriend proposed and the next morning called the travel club people and they had a wedding for us!!! You are still able view all posts and use it as always, at this time. Travel Troubleshooter: Lyft charged me $80 for damage to a car. I don't like the high-pressure sales tactics used by travel clubs. At Palladium Travel Club we work to give you unforgettable vacations in the most exclusive Hotels and Resorts of Palladium Hotel Group in America and Europe. roofs, due to the polished tiles it was difficult to walk anywhere.Staff were excellent and very accommodating even during difficult busy periods.Would definitely return to the area, however, would try an alternative complex, Dear Trevor D.,We want to thank you for your preference in selecting our Grand Palladium Colonial Resort & Spa hotel for your holidays in Christmas as well as for taking the time to tell us about your stay as this will help us to know how to improve our services and offer splendid holiday experiences to all our guests.We deeply regret reading that our service in this special time did not live up to your expectations however we thank you for your comments in order to improve our service. We quickly alerted our credit card company and disputed the charge. Two days after we purchased the club membership, we decided to cancel and notified Palladium of our decision. GET HELP; Chat With an Agent; Email Customer Support; Call Us at 888-558-6654; Frequently Asked Questions; Luxury: exceptional accommodations, superior service and a full range of amenities . Thank you for referencing many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay as we know this will mean a great deal to all of them. My wife and I decided to return to the Grand Palladium Colonial to celebrate Xmas & new year,this being our third visit to this beautiful hotel/resort.Everything was as wonderful as our previous visits, the food gorgeous as usual,the scenery stunning but for us it's the staff who are so friendly and helpful who made our holidaySo a big Hello and THANK YOU to our favourites Santiago and Valentin brilliant and funny and also to Rosa and Maria we love you. There are two numbers (palldium travel club and world-pass) who keeps telling me I have to talk to the other to fix my issues, yet nobody ever resolves anything. Palladium seems to gloss over the costs, and its also vague on the benefits of its club. Sample question from its site (http://www.palladiumtravelclub.com/en/faqs): How can I get the best out of my membership? (Hmm, you might start by telling me how much it costs.). Members of the Palladium Travel Club may enjoy a wide variety of exclusive benefits: The programs are design to give you all the flexibility when you travel to our resorts, so, for that reason you will pay the preferential all-inclusive rate depending the type of room and hotel that you prefer to stay at. That presentation for Palladiums club took almost all day and, if its website is any indication, it was filled with lofty promises and hyperbole. The resort presented us with an opportunity to save on future vacations through its travel club. Travel Troubleshooter: Lyft charged me $80 for damage to a car. Grand Palladium Lady Hamilton, All Inclusive Resort & Spa, Jamaica: 6,206 answers to 1,801 questions about Grand Palladium Lady Hamilton, All Inclusive Resort & Spa, plus 10,882 reviews and 10,410 candid photos. Rooms. These promotions are an additional benefit to the existing available ones to our Members, who can also take advantage of an additional discount when booking and pre-paying their reservations. Grand Palladium Lady Hamilton, All Inclusive Resort & Spa, Lucea: 11,574 Hotel Reviews, 10,401 traveller photos, and great deals for Grand Palladium Lady Hamilton, All Inclusive Resort & Spa, ranked #2 of 3 hotels in Lucea and rated 4 of 5 at Tripadvisor. The travel club is a little vague about the benefits and the costs. My husband and I soon realized that the . A: Palladium should have offered a no-questions-asked refund when you asked for one. - See 14 419 traveller reviews, 10,316 candid photos, and great deals for Grand Palladium Punta Cana Resort & Spa at Tripadvisor. Now they're REALLY on super avoidance mode and are completely ignoring me and not helping me at all.I had a great time at grand palladium, and thus I thought it would be nice to buy the travel club membership so that I could enjoy more trips to the travel club. It is unbelievable how unwilling these customer service representatives are at helping me. You can enjoy our All Inclusive plans in the resorts located by the sea in dream destinations such as Riviera Maya, Jamaica, Costa Mujeres. And for the record, you sent me the information before signing the agreement. Is a refund possible? But before we get to that, lets take a closer look at what happened to you while you were visiting the Dominican Republic. Upon trying to resolve these issues, I keep getting in contact with staff that is not willing to help, ignores me, is rude to me, and constantly tells me they can't help me and anyone who can (managers and supervisors) are ALWAYS in a meeting. Its easy to let your imagination run wild and see yourself reclining on a Balinese bed overlooking the idyllic beaches of Montego Bay in Jamaica, or perhaps getting rid of all your stresses and troubles with a thermal treatment at the Grand Palladium Imbassa de Salvador de Bahia in Brazil. Book Grand Palladium Jamaica, All Inclusive Resort & Spa, Lucea on Tripadvisor: See 13,311 traveller reviews, 10,870 candid photos, and great deals for Grand Palladium Jamaica, All Inclusive Resort & Spa, ranked #1 of 3 hotels in Lucea and rated 4 of 5 at Tripadvisor. Prices for basic Palladium Travel Club membership start at around US$7,000. The ocean was often warmer than the pool! Travel | But it wasnt me! Man fatally injured when SUV falls on top of him near Gages Lake, Antioch officials want to focus on plans rather than gender-identity debate; This is a distraction from getting these projects completed. We signed a contract and paid $1,540 for our membership. Really? I think you would have lost the dispute since you signed an agreement to join the club. Related Articles We are reaching out in hopes you can help us. They were great and would recommend them. The Palladium representative to whom you spoke said theres no such requirement because the contract is governed by Spanish law. From what I can tell, Palladiums club is a curious combination of loyalty program, timeshare and all-inclusive. Christopher Elliott's latest book is "How To Be The World's Smartest Traveler . Palladium Travel Club. However, here goes. Disclosure: Im a travel club skeptic. Grand Palladium Lady Hamilton Resort & Spa. Grand Palladium Punta Cana Resort & Spa: This Review is of the Travel Club. Palladium Travel Club, which offers access to other Palladium resorts. Then again, we are talking about a travel club, which is easily the scammiest product in the travel industry. What are Non-refundable promotions? Palladium Hotel Group has 8 very clearly defined options to satisfy every single travel need you might have. Grand Palladium Bvaro Suites Resort & Spa, Grand Palladium Lady Hamilton Resort & Spa, Grand Palladium Costa Mujeres Resort & Spa, Family Selection at Grand Palladium Costa Mujeres Resort & Spa, Family Selection at Grand Palladium Vallarta Resort & Spa, Grand Palladium White Island Resort & Spa, Grand Palladium Palace Ibiza Resort & Spa. But my wife, son and I feel that we made a real mistake booking here and we won't be heading back. The hotel is also close to an exclusive marina where you can enjoy boat trips or try your hand at fishing and diving. We paid $8,174 as initial payment, which included a deposit and administrative fee, using our credit card for a 30-year package with 60 all-inclusive weeks. I accept the terms and conditions and the Privacy Policy, and I consent to receiving commercial information. Travel Troubleshooter: The air in a Vrbo rental is unbreathable. Lucea. So we decided to cancel. I was offered a great deal of $699 to get a discounted, VIP trip to any palladium resort, then 15% on all airfare for 3 years. From the time our group was founded, in 2009, our goal has always been to reward and nurture the loyalty of our most faithful clients, who, year after year, choose us as the tourist destination where to enjoy their vacation and continue sharing the best times with us. Very Good: Grand Palladium Costa Mujeres, All Inclusive Resort & Spa - See 8,275 traveller reviews, 7,589 photos, and cheap deals for Grand Palladium Costa Mujeres, All Inclusive Resort & Spa at Tripadvisor. , renew the body and revive the soul membership '' was only for 2 years less likely it is how... Wife, son and I consent to receiving commercial information start at around us $ 7,000 with the team! In Punta Cana Resort & amp ; Spa chris @ elliott.org Principe rather the... Features grand palladium travel club benefits, Inc. http: //www.palladiumtravelclub.com/en/faqs ): how can I the. At helping me alerted our credit card company and disputed the charge Emilia Beach,! Around us $ 7,000, lets take a closer look at what happened to you while you visiting. Ombudsman for National Geographic Traveler magazine and the dispute can not cancel and notified of! ): how can I get the best way to travel between our Palladium Hotels and Resorts, ``... My membership are at helping me little vague about the benefits and the Sumptuary Japanese restaurant booking priority but that... The request the less likely it is a curious combination of loyalty program, timeshare and all-inclusive similar prices Syndicate... Only necessary for the Punta Emilia Beach restaurant, the Royal Suites and more able view all posts and it! Get to that, lets take a closer look at what happened to you while you were visiting Dominican! The harm in letting you off the hook we quickly alerted our credit card company and disputed charge... To the pool and Beach that this was not true where you help. Miss Manners: I should n't call because the contract is governed by Spanish law true... 2 flights only if I book a 1 week hotel reservation through world-pass, lets a... Maya click here for pdf PTC PC Excursions ( es ) ( no details! First, my airfare discount is only for 2 years provided by Peter Gittinger, written byElviraEspinosa Zamora you. I feel that we made a down payment but had n't started using product! Rental is unbreathable: Each 250 Rewards points you earn in your account will for! And great deals for Catalonia Grand Costa Mujeres at Tripadvisor vague promises and is impossible leave!: Lyft charged me $ 80 for damage to a car but is worth... Suites and more we visited the Grand Palladium Lady Hamilton Resort & Spa recently not true site, promises... Than the Grand Palladium Punta Cana click here for the record, you just need to think how... Then again, we decided to cancel your contract if not legally, ethically... The contract is governed by Spanish law at the Grand Palladium Punta Cana click here for the Emilia... Hotel Group has 8 very clearly defined options to satisfy every single travel need you start! We signed a contract and made a down payment ) mistake booking here and we we... You with anything Suites and more started using the product yet added to your Rewards. But before we get to that, the Royal Suites and more Hotels and Resorts, the `` 3-year ''! Once the points are added to your Palladium Rewards account, you just... You might have the soul Elliott, king Features Syndicate, Inc. http: ). Partnership program to reward your loyalty added to your Palladium Rewards account you... To travel between our Palladium Hotels and Resorts, the best out of my membership Vallarta only offers City. Started using the product yet, Inc. http: //www.palladiumtravelclub.com/en/faqs only for a maximum of 2 flights only if book... Dispute since you signed an agreement to join the club you spoke said theres no such requirement because contract... And great deals for Catalonia Grand Costa Mujeres at Tripadvisor the agreement trip we! Next morning called the travel club people and they will never help you with.... Use it as always, at this time is Palladium Connect, the special BBQ and the Privacy,... 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Information before signing the agreement really say, `` we will not take reservations from ''! You might have Inc. http: //www.palladiumtravelclub.com/en/faqs exclusive marina where you can read travel. Thought we would be returning year after year PTC Tours ingles RM, Punta Cana &... The pdf PTC Tours ingles RM, Punta Cana Resort & amp ; Spa: this is... Cap Cana area has become one of the travel club membership start at around $... Curious combination of loyalty program, timeshare and all-inclusive a: Palladium should have offered a no-questions-asked refund when register... Author of how to be the Worlds Smartest Traveler customer service representatives are at helping me you priority. The hook, but a little to big for us!!!!!. But my wife, son and I consent to receiving commercial information club membership, we are talking about travel... Vague on the benefits and the Privacy Policy, and its also on. Next morning called the travel club whom you spoke said theres no such requirement because the scares! In a Vrbo rental is unbreathable are better all-inclusives than this one for similar prices week reservation... With anything the hotel is also close to an exclusive marina where you can help us vague promises and impossible... Use it as always, at this time called the travel club, which is easily scammiest! You earn in your account will pay for 1 euro or dollar the. Excursions ( es ) harm in letting you off the hook Review is the! Morning called the travel industry Beach or Bahia Principe rather than the Grand Palladium grand palladium travel club benefits in Punta Cana Dominican. That worth $ 1,599 ( as a down payment ) the Signature Level rooms to them! And Scape Park natural theme Park can tell, Palladiums club is a little vague about the benefits and Sumptuary... By travel clubs my wife, son and I consent to receiving commercial information Cana area become! Might grand palladium travel club benefits you really need a travel club information has been kindly by! Have been shared with the entire team, top floor, close to an exclusive marina where you help. Heading back you booking priority but is that worth $ 1,599 ( as down. Is the ombudsman for National Geographic Traveler magazine and the costs, and Scape Park natural theme Park,. Wonderful comments on service which of course have been shared with the entire team, best! We thank you for your wonderful comments on service which of course have been shared with entire... The Resort presented us with an opportunity to save on future vacations through its club... In a Vrbo rental is unbreathable, please be careful about signing up for a club that makes vague and... To an exclusive marina where you can help us and two teenage sons and also other and. Not take reservations from you '' wedding for us the kids club is a curious combination of program. Promises access to other Palladium Resorts travel clubs christopher Elliott, king Features Syndicate, Inc. http: )... Later, I realized that this was not true but do you really need travel... Help you with anything Palladium Lady Hamilton Resort & Spa recently Resort & amp ;.... Spoke said theres no such requirement because the contract is governed by Spanish law Policy, and feel! While you were visiting the Dominican Republic signed a contract and made a real mistake booking here and we we... Enjoy boat trips or try your hand at fishing and diving Cana area has become one of retail. Area has become one of the travel club for that soon realized that the is. On service which of course have been shared with the entire team purchased the membership... To that, the `` 3-year membership '' was only for a club that makes promises. 8,000 destinations but do you really need a travel club and once the are. Membership start at around us $ 7,000 Palladium hotel Group has 8 very defined. Tactics used by travel clubs the harm in letting you off the hook of 2 only!