Kasey took down the review but posted another one on the BBB's website. Cloudflare is currently unable to resolve your requested domain. Additions & Remodeling; . Great experience with a great company. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Original Review: I have a terrible experience with this company. Your IP: 66.45.36.16, Requested URL: www.poolspanews.com/business/legal-regulatory/premier-pools-in-trademark-lawsuit_o, User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. Each franchise is independently owned and operated. No updates, no returned calls, nothing. *** and **** dismissed this and did not get the drain field inspected for damge. Not even an apology. That resulted in no one showing up for SIX WEEKS!!! Also my oldest job was sold on 07/22/2021 and started excavation on 2/2/21. They have been non-responsive as well as uncaring of how this has affected me and my family. In addition to custom building, Premier Pools also remodels existing pools to help pool owners, both commercial and residential, redesign pools into something more attractive. If for any reason youve had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. We only build gunite (concrete pools). Our pool was contracted on 06/2020 and here it is 09/26/2022 and we have not been able to get them to fix a drain overflow issue nor get the final plumbing inspection to pass. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Please fill out the form below and we'll be in touch as soon as possible. Like we just want you guys to finish as per the schedule and the dates you say you're going to be here. Our roof is in need or replacing. I'm very happy now! We have a leaking pool pump, A hole on the side of our pool. Leave us a message or give us a call and we'll do everything we can to answer any questions you may have. PLANO (CBSDFW.COM) -A North Texas company is trying to fine a local couple $3,500 and void their warranty for writing a negative review. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Currently on May 30, 2022 we finally got plaster. I was born in Placerville, CA; and grew up there for the first 10 years of my life until I moved to Sacramento. We are the Premier Pool Cleaning and Pool Service, a sister company of Premier Pools & Spas, which provides service & repair work whether you have an existing "Premier Pool" or not!Discover what thousands of customers across the U.S. already know - that Premier Pool Service is the company to call for all your repairs and equipment upgrades. Look no further than the experts at Premier Pools & Spas. How do you feel this experience could have been different? Well get to know your dreams, design style, budget and how youd like to use your new space. For more information about reviews on ConsumerAffairs.com please visit our They all three stated they would finish the pool and resolve all of the issues. It's now connected but no one has come to start it up. Request a FREE quote HERE or call us at (855) 212-2210. When can I expect them to be done? We build pools in Seffner, Brandon, Riverview, Plant City, Ruskin, Sun City Center, Palmetto, Bradenton, Sarasota, Bee Ridge, Longboat Key, and everywhere in between. "I was like, I feel like someone is playing a joke on us right now, this looks terrible," said Michael. Here is a great example: I emailed the owner on July 25, 2022 regarding the overflow drain of the pool not working. Back Most Popular Projects. We have been so impressed by our designer and project manager, the efficient work crews, and the end result, that we will gladly refer our friends and relatives wanting new pools or remodels to your company. ", PP&S sent a letter to the Corcorans, saying the "Google hit" voided their warranty. In fact, my son was so impressed that he just bought one from Premier Pools and Spas this afternoon! / CBS Texas. Consumers want to see how a business took care of business. Premier Pools & Spas | HomeAdvisor prescreened Swimming Pool Contractors in Laguna Hills, CA. No matter what your vision for your backyard oasis is, we can make it a reality. We seek the pool. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. We go beyond just building pools, we transform spaces by designing an environment that forever changes how our clients live and use their backyards. They do not return calls, voicemails or emails. Once you sign the contract and start paying them moneyit's totally different and you are immediately hit with the reality that you are now just a number. The company just has a million excuses and still no one has worked on my pool for over a month now. Premier Pools in Trademark Lawsuit By Rebecca Robledo As they wait for a judge's decision, both sides in a lawsuit involving national builder Premier Pools Management Corp. said the case is going their way. Accepted file types: jpg, gif, png, pdf, bmp, Max. Unlike many banks and credit unions, our experience is unique to swimming pools, not just any type of loan. As a matter of policy, BBB does not endorse any product, service or business. Fiberglass Swimming Pool Install; Concrete Swimming Pool Install; Related Services Available from . During the clean up stage we waited for our property to be put back the way it was and well, now we have our screened in porch damaged from gunite over spray, scratched surfaces of the aluminium frame. Our goal is to give you one-on-one, personalized service. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. At Pearland Pools, we pride ourselves on truly understanding our clients desires, and delivering on our promise. Their popularity was sparked by the pandemic, which forced people to stay at home. Decided to cancel it. I am now going to start calling around to find out if a different pool company can finish my pool. 85% of emp There is no reason you shouldn't have finished by now. So, when youre ready to take the plunge, well be here. Everyone was very courteous and professional and I have a fantastic looking pool. Why is it my job to file a complaint with them when I hired Premier Pools and Spas to do the job? The company specializes in luxury pools and custom-designed pools. Premier Pools & Spas is open Mon, Tue, Wed, Thu, Fri, Sat. Were here for you whenever youre prepared to make your dream a reality. He is unable to install it due to where Pinnacle/Franco Bros installed it. Leave us a message or give us a call and well do everything we can to answer any questions you may have. BILD Industries consulting in which we offer small . So the next step was selecting the materials. I hired premier pools 16 months ago to install a unground pool.. it has been the worst experience of my life. We have years of experience designing and constructing custom pools for homeowners in Tampa Bay, Clearwater, St. Petersburg, and beyond. My husband and I signed a contract in October 2021. Yelp users havent asked any questions yet about Premier Pools and Spas. Extras: Premier Pools and Spas offers plenty. The first time he was nice, but then the issues started. Don't walkRUN from Premier Pools. Then the excitement begins! Complaint: 17421190I am rejecting this response because: none of the problems have been fixed as of today. We contracted to have them build us a pool with a contract date of 06/2020. The company specializes in luxury pools and custom-designed pools. Their response was file a claim with the gunite company when our property was damaged. I emailed Premier while on the phone with ***** and informed them of the situation and a rep from Premier indicated that they will follow up. We have failed inspection due to the drain not having a cover properly installed and safety handles. We dont just build pools, we change the way people live and entertain. But after paying almost $80,000, the Corcorans say they. Premier Pools & Spas Complaints, Negative Reviews If for any reason - you've had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. "So I put a picture [of a pool] on my computer," said Michael. The City of Pasadena Inspector stated they are tired of coming out to our house to inspect the final plumbing and it failing. ****No Response At all**** This is ONE example. She has company. Pending Items -Clean overspray plaster off 20+ tiles - pending my inspection -Correct depth of sun shelf bubblers - not done / no progress -Correct and/or reinstall plaster finish - TBD pending MFG appointment; still haven't been given a date -Wire and test automation - Wire in the 2 actuators and setup the automation -Deliver cleaning robot - on order / pending delivery - You told me this was on order more than 4 weeks agowhat is the tracking number? Its all local franchises, we had a franchise owner who closed his doors with quite a long punch list of items to repair (including a sizable leak). At Pearland Pools, we pride ourselves on truly understanding our clients' desires, and delivering on our promise. With those elements combined, the value we offer is unparalleled. First published on March 28, 2018 / 10:00 PM. All they say is he refused to install it which is not the case. "Guy comes out [and] asked me, 'do you have that much time to nit pick?' And we build our customer relationships like we build our poolsto last a lifetime. You do not have access to www.poolspanews.com. We can charge you $3,500 and we can report you to the credit bureau if you don't pay the fee. Deliver and install the actuator that the electrician took on inital install; install on water feature plumbing5.Fix waterfall - it is not flowing6.Install Umbrella sleeve fixture7.Deliver cleaning robot - on order / pending delivery. Get buying tips about Pool Companies delivered to your inbox. The site owner may have set restrictions that prevent you from accessing the site. Please run away form this company!!!!!!!!!!!!!!!! NOTHING!! This is the worst pool company ever!! I wish I could get half of my money back for the heartache, trouble, and our time. Reputation: I emailed Premier on 09/15/2021 to find out the status of the Warranty issue, the owner informed me that they would place a warranty ticket with ****** But, I called ***** 10/04/2021 and no warranty ticket was never placed by Premier Pools & Spas. The company can send materials and products to all areas and have its contractors work wherever they are needed. All the crews are there today to fix all her issues. Gunite crew came in. You will then be forced to manage all the different subs they send to your home. Our content is intended to be used for general information purposes only. This was as of 09/16/2022 when our "final Plumbing inspection" failed again (third time). She wrote a review on Google, which said in part: "One star is giving them way too much credit! Our team is ready to go and willing to assist you with your pool needs. Once the pool design is approved, we begin to create your new private retreat. We are aware of the leaks in this customers pool and as of today, all but one is repaired. Cameron was a great asset to us! View our Locations Map to find a builder near you and start building the pool of your dreams. When it comes to pool, We are the largest inground pool builder in the United States with over 100+ locations nationwide. On April 5, I was able to finally contact ***, and she was to bring up via meeting next day. We've reconnected with Premier this year, and I gotta admit. View ourLocations Mapto find a builder near you and start building the pool of your dreams. I would do it again with this pool company!!! Premier Pools & Spas has been on site with the concrete contractor and talked with the customer regarding the repair work that needs to be done there. And a good time frame, he went above and beyond to help us with other like rock steps and picking up stuff that we couldnt get on a regular truck, Premier Pools are the way to go!!! 10/05/2021 Premier still has not called Jandy. Experience: So i believe that we are on the same path now. If youre not sure which type of pool is right for you, our team can help you decide based on your budget, yard size, and specific needs. Fast and easy online application. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. From concept through completion, our team of pool professionals will make your backyard transformation fun and exciting! They started at 3:30 and ended at 8:30 pm. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Premier Pools and Spas have over 25 years of pool-building expertise. The couple says PP&S told them the project would be finished, but they say workers soon stopped showing up once more. Because were the largest pool contractors in the world, we have the highest quality materials at the lowest prices. Premier Pools & Spas 257 reviews Claimed Pool & Hot Tub Service Edit Open 9:00 AM - 5:00 PM See hours Write a review Add photo Photos & videos See all 491 photos See All 491 Services Offered Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Letter to the drain field inspected for damge out [ and ] asked me, 'do you that. Just want you guys to finish as per the schedule and the dates you say you going. Trouble, and delivering on our promise experience of my money back for the heartache trouble. | HomeAdvisor prescreened Swimming pool install ; Concrete Swimming pool install ; Concrete Swimming pool install ; Concrete Swimming install... 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