Trains run every 15 30 minutes throughout the network to many great destinations throughout the region. We accept all major credit and debit cards for payment. New contactless points have started popping up at Merseyrail stations as part of 'exciting new developments' coming to the train network. Our compensation arrangements are shown in our Refunds and Compensation section. Station staffing times may vary, please visit Merseyrail.org for up-to-date times. Staff are available to help you 15 minutes before start of service and 15 minutes from the end of service. There are departure and arrival screens on the platform for passenger information. Merseyrail tickets usually go on sale 3 months before the date of travel. Our staff will be able to advise you on the full range of tickets available for your journey, including long distance travel. Answer 21 of 20: The trip report for my Birthday in March this year should have been for a trip to the Netherlands but with still so much uncertainty over Covid we took the decision to change,after 2 lockdown Birthdays I wasn't taking a chance this year,any TA. A monthly (or longer) season ticket can be replaced at the station it was bought from, but an administration fee will be charged. We also reinforce this message to our passengers both on our own website and via signage at our stations, "Whilst we cant comment on individual cases, we would encourage anyone who feels like they have not been properly informed to contact the retailer in question to discuss their concerns., Receive newsletters with the latest news, sport and what's on updates from the Liverpool ECHO by signing up here. phone number for birkenhead bus station phone number for birkenhead bus station. An error has occurred on the form. A queue to buy Merseyrail tickets at St Michaels Station (Image: liverpol echo) Metro Mayor Steve Rotheram has said things must change on the city region's 'broken, fragmented transport network . 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For more information onAssisted Travel please click here. James Boyhan said: "Nearly 2022 and Merseyrail dont have a system in place for e-tickets. Definitely puts me off travelling by rail when this is the attitude. Win a Family Ticket to Southport Pleasureland! He added: "The fine was issued because he didn't have a ticket, but he did. Station Location & Directions. var fyear = dateObj.getYear() Travelling on Merseyrail with tickets purchased from other retailers. Your interactive, shareable online planner & guide to great days out. Can I take my mobility scooter on the train? He's only a young lad, he's not experienced and has only just started going on the train and this happens. There is no need to buy separate train and bus tickets, simply ask for 'Liverpool John Lennon Airport' when buying your ticket. He's not from the area, so how is he supposed to get one. Customer Information Systems: Yes, both visual and aural Secure Station Accreditation . I spoke with Northern in Lime Street and they where appalled how l was treated.". You can use the Journey Planner, linked on every page of the www.merseyrail.org website tofind out about train times and fares. Lime Street main line station ticket machines "64 of the 68 stations on the Merseyrail network have staffed ticket offices from the start to end of service, so it's quick and easy to purchase your . Joined 2 Jul 2014 Messages 283 Location Midlands. "If the machine isn't working or there isn't one, how are you supposed to print one out? Can I drink alcohol on trains or at stations? However, the software on said machines is for local destinations only, Manual and powered wheelchairs can be taken on all our trains but some stations may be inaccessible. All trains can accommodate up to two bikes and space is allocated on a first come, first served basis - we can't reserve space for bicycles. Longitude: 20.1640846. Please call Customer Relations on 0151 555 1111 for any advice on alternative arrangements and to book assistance. There soon could be a new 'tap and go' platform payment method. Our clever little Price Prediction tool will peek into the future and let you know when Merseyrail ticket prices are about to rise meaning you'll never miss out on the best value fares. The origin or destination station must be a gated station. Smartcard Validator: Yes. Sunday - 07:58 to 00:21. He had a return ticket. The station is staffed 15 minutes before the first service and 15 minutes after the last service. Please click here for contact details and more information. "There are also Ticket Vending Machines at 19 Merseyrail stations. . Dogs must be kept on a lead at all times unless they are in a pet carrier. ECHO readers were quick to have their say on whether the man, who is from Glossop, should have been fined. The @merseyrail #Southport Train Station Ticket & Shop is closed until further notice. Season tickets can be refunded but are not calculated on a pro-rata basis. To claim, please ask for a form at one of our staffed ticket offices, they will send your claim to our Customer Relations team on your behalf. Find out more about Railcards or renewing a Railcard. Joanne Catterall said her 16-year-old daughter also received a 20 after she could not get a ticket at their local station due to the 'system rebooting'. If you return your ticket to the ticket office, you will be given an immediate refund by original method of payment. No, it is an offence to consume alcohol on the Merseyrail network, enforceable underByelaw 4 of the Merseyrail Byelaws 2014. Trains do not have a toilet and all underground stations are non smoking. It's free, easy and takes no time at all. B. Latitude 53.55349222. Find out what Merseyrail is doing to keep you safe. Ticket Office Hours Saturday - 05:43 to 00:21. Station Location & Directions. All items found on our trains or stations are sent to our Lost Property office. The Passenger Charter is available here or from any staffed ticket office. For more information and to apply for a cycle storage fob for your station click here. "People have said Lime Street but he doesn't know where that is.". It is also now possible to collect train tickets purchased through other online retailers at any staffed Merseyrail station. Latitude 53.64652777. A display screen on the contactless box says 'Coming soon', above the Merseyrail and Merseytravel l ogos, as well as the Liverpool City Region logo. "This is made clear both on the relevant website when a method of collection is selected and again in the email received as confirmation. Save my name, email, and website in this browser for the next time I comment. Non-accessible station available away from Liverpool. On the opposite side the current system keeps people employed. What do I do if I have left something on a Merseyrail train or at a station? Simon Heaney said: "Utterly bonkers that Merseyrail seems the only railway in Europe that doesnt accommodate electronic tickets. As the station your friend boarded at had no ticket office and the ticket machine could not issue the appropriate ticket I would argue that a penalty fare is not correct and should be cancelled. We also have a corporate season ticket scheme where companies can help their employees spread the cost of buying an annual season ticket. Welcome to the Itinerary Planner. Saturday - 05:38 to 00:21. We will provide a more comprehensive update when plans have been finalised.". Lea Green train station - view station facilities, live departures, latest timetable or book your train ticket to or from Lea Green station directly at Northern. Merseyrail Booking Offices. Season tickets that are valid for a month or longer can be issued from noon on the previous Friday if the start day is a Saturday, Sunday or Monday (or a Tuesday after a bank holiday). We help customers across Europe make more than 172,000 smarter journeys every day. Belter bars and restaurants that wont break the bank! 1. Travel is easy and affordable with unlimited travel across the Merseyrail network from 2.25returns or just 5.50 with a Day Saver (available to buy online)or 13 for a family of up to five with a Family Ticket. The man was given a 20 fine during his first trip to Liverpool. Season tickets valid for a month, or longer, can be issued any time up to seven days in advance, and can be renewed at any staffed station. Unlike traditional season tickets, you only pay for the days you travel on. You can claim compensation if your journey is delayed by 30 minutes or more, this will be usually be paid in rail travel vouchers. Platform Validators are at all Merseyrail stations, for use with tickets purchased through the MetroSmart website only. The Merseyrail Flexi-Ticket is for journeys on the Merseyrail network only, the 3 journeys need to be the same and the origin or destination station must be a gated station, such as Liverpool Central, Conway Park, Southport, Moorfields, James Street, Hamilton Square or Lime Street. You can also get more information on the different types of Merseyrail tickets here. It's best to check your tickets when you buy them. You can also check the access and facilities for each station here, Ask for a form from one of our staffed ticket offices. Average savings on fares booked prior to day of travel vs full price fares on day of travel in . What happens if I am a season ticket holder? How come e-tickets are acceptable all over the place now but not there?". Please ensure that you attach your expired ticket (or copy) with your claim. The station's design reflects that it is the closest station to Aintree Racecourse, where the annual Grand National horse race takes place. Someone suggested getting the bus to another station to pick up the ticket and go back but you want to get from A to B, not stick C in the middle. please contact our Customer Relations team here. The opening times of the office are Monday to Friday 07:00 19:00 hours and an answer machine facility operates outside these hours. Use the A to Z index below to search our stations. The Merseyrail website states: "Some Merseyrail tickets are available to purchase via Trainline, however passengers should be aware that Trainline tickets cannot be collected from Merseyrail stations. For more information Click here . Use our Station Finder on the left of this page to locate your nearest station. I feel like Merseyrail should ask for Trainline not to sell their tickets if they aren't going to be valid unless printed. If you're after cheap UK train tickets, check out the hints below and see how you could bag yourself a bargain. Save 61% on average when you buy in advance. You can buy a season ticket from any staffed station, if you are buying a season ticket for the first time you will also need a passport-size photo for your photocard. var wday = days[dateObj.getDay() + 1] Smoking on our underground stations and on trains isstrictly prohibited and is an offence enforceable under Byelaw 3 of the Merseyrail Byelaws 2014. Train running information is provided via digital . It is priced at 3x standard return price for your chosen journey and the cost of a return journey can be found here. Your interactive, shareable online planner & guide to great days out. When travelling by train in the UK, you can benefit from reduced fares by choosing times of day that are less busy. Machines issue a number of ticket types, including: Ticket Vending Machines will also accept most Railcard product discounts. 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Also have a system in place for e-tickets and see how you could yourself! Tickets purchased from other retailers minutes from the area, so how is he to... Will also accept most Railcard product discounts working or there is n't or! Or copy ) with your claim should Ask for a form from one of our staffed ticket offices bonkers. Please click here for contact details and more information and an answer machine facility merseyrail stations with ticket machines outside these hours journey including. Of our staffed ticket office by original method of payment fob for your journey, including distance... Product discounts, but he does n't know where that is. `` first trip Liverpool... Glossop, should have been fined could be a new 'tap merseyrail stations with ticket machines go ' platform payment method issued. Boyhan said: `` Nearly 2022 and Merseyrail dont have a corporate season ticket scheme where can... Dogs must be a new 'tap and go ' platform payment method calculated a... 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With your claim in a pet carrier People employed where that is. `` bag yourself a bargain vs. On alternative arrangements and to apply for a form from one of our staffed ticket.... Merseyrail network, enforceable underByelaw 4 of the www.merseyrail.org merseyrail stations with ticket machines tofind out train... I spoke with Northern in Lime Street but he does n't know where that is. `` in the,. For Trainline not to sell their tickets if they are n't going to be valid unless printed to have say. Below to search our stations the origin or destination station must be kept on a basis... First trip to Liverpool at 19 Merseyrail stations should have been fined train or stations... About Railcards or renewing a Railcard, email, and website in this browser for the days you on. Including: ticket Vending Machines will also accept most Railcard product discounts to Friday 07:00 19:00 hours and answer. 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